Customer Experience

Feed customer insight back into business Part 3: The value of sentiment

• July 10, 2013
• by Tamsin Oxford, published in Useful Social Media
• Category: Customer Experience

Useful Social Media quotes Web Design on Fire Founder Stephanie Burak in this article about customer insight and how to identify the data collection devices and statistical information needed to evaluate your customer service goals.

How to use customer feedback to improve your business. Part 1

• June 19, 2013
• by Tamsin Oxford, published in Useful Social Media
• Category: Customer Experience

Stephanie Burak, CEO and founder of Web Design on Fire was interviewed, along with other experts, on the importance of customer service and acquiring customer data for business success.